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    The Valuable Employee Benefit You Might Be Forgetting About

    Sarah Mitchell

    By Sarah Mitchell

    March 23, 2022

    Employee wellness is at the forefront of post-pandemic conversations. To attract and retain high-quality talent, your benefits plan should support the evolving needs of the workforce. One effective but often forgotten way to prioritize employee health and wellness in your group benefits plan is by offering an Employee and Family Assistance Program (EFAP), also known as an Employee Assistance Program (EAP).

    What Is An EFAP?

    An Employee and Family Assistance Program provides confidential, short-term counseling and advocacy services to employees and their eligible dependents. The services offered can be used to address personal, family, or work-related stressors and are proven to reduce employee absenteeism and illness, and improve engagement and retention.

    What Is Offered In An EFAP?

    The standard Employee and Family Assistance Program offers a 24/7 toll-free support line that can connect employees to services such as:

    • short-term therapy/counseling
    • trauma/crisis management and intervention services
    • financial, legal, family, and stress-related services
    • health system navigation, case management, care coordination, and concierge services for acute illnesses
    • caregiving for age-related illnesses, familial support with care transitions, and related community care support

    An enhanced EFAP may also be able to offer services via live chat, telesupport, or video chat.

    Simply Benefits Partners With HumanaCare

    Humanacare

    Simply Benefits offers its clients an Employee and Family Assistance Program through HumanaCare. HumanaCare provides compassionate, holistic support and counseling for individuals and their families experiencing work-life challenges. Included within Humanacare's EFAP is:

    • financial and legal counseling
    • nutritional health and wellness counseling
    • elder care navigation
    • child care navigation
    • healthcare system and service navigation
    • psychological counseling

    Members experiencing a crisis situation can contact the HumanaCare Clinical Response Centre 24/7, toll-free, and those seeking counseling services can call the Clinical Response Centre or request counseling online.

    Key Takeaways

    An Employee and Family Assistance Program is an often forgotten way to integrate employee mental health and wellness into your group benefits plan. Providing a confidential platform for employees and their eligible dependents to receive the support they need has proven to lower rates of absenteeism and ultimately increase employee engagement and retention.

    Want more information about the HumanaCare EFAP?

    Learn More About HumanaCare

    About Simply Benefits

    Simply Benefits is Canada's newest Third Party Payor (TPP) that provides Employee Health Benefits 100% digitally through our Canadian Advisor partners. Our all-in-one digital solution provides three portals that enable Benefits Advisors to digitally manage all client plans online, Employers to efficiently administer employee coverage, and Employees to view, update and use their benefits 24/7 via desktop or smartphone app.

    We help ENGAGE Employees Anytime, Anywhere, SIMPLIFY the Benefits Experience, and EVOLVE an Advisors’ Benefits Business.

    Connect with us at simplybenefits.ca or on LinkedIn, Twitter, Facebook, Instagram, and YouTube.

    Employee Benefits Made Simple. 
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    Simply Benefits Inc. (“us”, “we”, or “Simply Benefits”) is committed to privacy and the protection of your information. By using Simply Benefits’s website, mobile and other applications, and related Services made available through the Apple App Store, the Google PLAY Store, or otherwise on the Internet (together, the “Simply Benefits Applications” or “Applications”), you acknowledge that you accept the practices and policies outlined in this Privacy Policy (“Privacy Policy“). Unless otherwise defined herein, capitalized terms shall have the meanings assigned to such terms set forth in the Terms of Service and which incorporate this Privacy Policy by reference.

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    At Simply Benefits Corp ("Simply Benefits") we are concerned with safeguarding and protecting the privacy of your personal information.

    In accordance with Canada's *Personal Information Protection & Electronic Documents Act* ("PIPEDA") we have established policies on how we collect, use and protect any information that you give us when you use our website or services.

    What We Collect

    Required Regulatory Information

    Simply Benefits collects information needed to provide services and meet the regulatory requirements of our industry. When you open an account or sign up for services, we collect personal information which may include but is not limited to the following:

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    We use analytics tools and other third party technologies, such as Google Analytics, to collect non-personal information in the form of various usage and user metrics when you use our online Sites and/or Services.

    We also use online advertising to reach new potential clients and remarketing tools that allow us to target ads to specific groups of people who have previously interacted with WealthBar’s websites.

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    Simply Benefits may use third parties to store and process data. Simply Benefits will ensure that such third party service providers have significant expertise with data and digital privacy. Simply Benefits will ensure that personal data is stored and transmitted in encrypted format using technology such as SSL. Third party data storage and processing providers may be located in the United States and as a result personal information may be subject to U.S. privacy law which may differ from Canadian privacy law.

    How We Use It

    The information we collect is used so we can communicate with you, provide benefits and insurance management services, improve our products and services, and meet our regulatory obligations.

    We share only the information which is reasonably required in the normal course of business with third parties such as our custodians, securities regulators, auditors, legal counsel, or law enforcement agencies, to enable them to fulfill their obligations to Simply Benefits and our clients. We may also disclose your personal information to third-party service providers, affiliates and agents in order to assist us in providing the services you requested and to fulfil the purposes for which your personal information has been collected. Outside of this we shall not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

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    If you have a question, concern or complaint about our privacy policy, please send your comments and your contact details to our Privacy Officer in writing to the following address:

    Simply Benefits Corp.

    601-460 Doyle Ave,

    Kelowna BC

    V1Y 0C2

    product@simplybenefits.ca

    If you believe that any information we have on file for you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.