Careers at Simply Benefits | Join Our Team

IT Support Specialist - Kelowna, BC

We are seeking an agile and self-motivated IT Support Specialist to join our IT department. This role requires a proactive approach to desktop and software support across our company, ensuring operational excellence and security. The IT Support Specialist will be the cornerstone of both on-site and remote technical support, playing a crucial role in the maintenance and advancement of our IT infrastructure.

What will you be doing

As a member of the IT Department team, you will:

Manage and maintain our IT infrastructure across multiple sites, providing support to both local and remote employees.
Implement and configure Endpoint Detection and Response (EDR) solutions to detect and respond to security threats across distributed networks.
Administer Intune to manage and secure devices, applications, and data across our organization's various locations.
Provide technical support to end-users at all sites, troubleshoot hardware and software issues, and resolve technical problems in a timely manner.
Collaborate with cross-functional teams to implement new technologies and enhance existing systems across multiple sites.
Conduct regular security assessments and audits across distributed networks to identify vulnerabilities and mitigate risks.
Stay up to date with the latest IT trends and best practices and recommend improvements to enhance our IT environment across all sites.

What you need

Minimum 3 years of experience in IT support or a related field, or equivalent educational background.
Proven experience as an IT Specialist or similar role, with a strong focus on EDR, Intune, Microsoft, and Google technologies.
Solid understanding of network protocols, security principles, and best practices.
Experience with endpoint security solutions, such as antivirus, antimalware, and EDR platforms.
Proficiency in administering Intune for device management and application deployment across multiple sites.
Strong knowledge of Microsoft and Google ecosystems, including Office 365, Azure, G Suite, and Google Workspace.
Excellent troubleshooting skills and the ability to diagnose and resolve technical issues across distributed networks.
Strong communication and interpersonal skills, with the ability to work effectively in a team environment across multiple sites.
Relevant certifications, such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate, or Google IT Support Professional Certificate, are a plus.

What we can offer

Group Benefits Plan
Growth Opportunities
Competitive Salary
Job Type: Full-time, Permanent
Dynamic & collaborative work environment
An exciting opportunity to be part of a rapidly expanding company with diverse opportunities for career advancement