Job Description
Dental Adjudicator, Kelowna
We’re looking for a dynamic Dental Adjudicator with a minimum of 1 year experience in dental claims adjudication to work as part of our Customer Support team! What will you be doing: The Dental Adjudicator will provide excellent customer service to our clients. This will include but is not limited to:
Process dental claims and predeterminations accurately in a timely manner within established service standards
Answer phone calls and assist members and providers with claim/coverage inquiries
Identify and resolve claim situations in a timely manner
Contribute to the continuous improvement of business processes
Additional basic tasks within dental as required
Assist colleagues and members with claim inquiries
What you will bring:
Previous experience of 1 year in dental adjudication and in a Customer Service role
Ability to handle high stress situations in a fast-paced production environment
Outstanding client service, interpersonal and communication skills to build positive relationships with our clients
Capable of interpreting and applying claim guidelines while working through ambiguous situations
Must be comfortable working in an environment with quickly changing priorities
Able to work independently with little supervision
Strong organization, multi-tasking, prioritization, and problem-solving skills
Dedicated team player with the ability to take the initiative, be independent with a positive attitude and dedication to quality and accuracy
Highly organized, accurate and detail oriented
Well developed ability to perform mathematical calculations and to see beyond the numbers
What we can offer:
Group Benefits Plan
Growth Opportunities
Competitive Salary
Job Type: Full-time, Permanent
Benefits:
Casual dress
Dental care
Employee Assistance Program
Extended health care
Life insurance
Paid time off
Vision care
Wellness program
Schedule:
8 hour shift
Monday to Friday
No weekends
Location:
Kelowna BC
Annual Salary Range: $48,000 to $53,000